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I’m a 10 year Marine Corps Vet and a local business owner. For me, first impressions are important. The first time I interacted with them it was with a gentleman named Herbie. He was available, knowledgeable, attentive and thorough. On top of his initial professionalism, he was instrumental to a last minute caper I cooked up to surprise my wife with the Jacuzzi we've been wanting for years and just never ended up getting. Try to put a value on that. My loyalty was won then and there. Before this story was done Herbie had ensured that the tub was dropped off in a timely fashion, set up and dialed in before my wife stepped foot in the house that had not had a Jacuzzi when we were moving in. Well done. It was a big deal.

So, fast forward four months and the housing crunch forces us to move. We relocated to a home believe it or not, with "a great sunken Jacuzzi" so I fostered my tub with a friend who'd always wanted one... and wouldn’t you know it, the tub at our new place was a broken down nightmare. Not good.

I called up Herbie and Blackthorne Spas and you know the drill. Herbie was available, resourceful, attentive and thorough. The whole Blackthorne crew- Malina the owner, Herbie especially, Raul and The rest was solid. As a matter of fact they may all have come to my place at least once on the second job. It was much more complicated than the first exercise and in the process, Herbie facilitated me meeting a tight time line and saved me a significant amount of money by taking the time to research options I didn’t have time for myself. Reread that last line; every word of it is true.

Outstanding attention to detail and stellar customer service is what I received from Blackthorne. Not once; twice. Thanks - J. Jensen, Monterey

On the corner of West Market Street and Davis Road. Right next to the overpass going over Market St.

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