Customer Service

Pools.com is available to help you with any order, product or sales assistance, customer service, or technical questions by contacting our offices anytime. A Pools.com representative is available to assist during normal business hours from 9:00 am to 5:00 pm Central daylight time.

All voice mails, email or other correspondence from you is our highest priority. We strive to answer all incoming requests within a 24 hour period, and we want you to expect this service level from Pools.com.

To contact us, please feel free to do so from the following options:

Pools.com
3209 South Route 31
Crystal Lake, IL. 60012
Toll Free - 877.837.6657
Other - 815.788.9003
Fax - 877.837.6634

To place an order - sales@pools.com
Customer service - customerservice@pools.com
Product questions - sales@pools.com
Sales assistance - sales@pools.com
Return or exchanges - customerservice@pools.com
All other - customerservice@pools.com

We look forward to serving you with all your needs and requirements!